Frequently
Asked Questions

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General Questions

Who can use Dwellin Rewards?

Dwellin Rewards is designed for anyone on their homeownership journey — whether you just closed on your first place, have been in your home for years, or manage multiple properties. Renters and condo owners are welcome too.

What types of homes does Dwellin support?

All of them. Single-family homes, condos, townhouses, multi-family properties, apartments, and larger estates are all fully supported. If it's a home, Dwellin can help you manage it.

What devices is the app available on?

Dwellin Rewards is available on iOS and Android. Download it from the App Store or Google Play.

Is Dwellin available across the entire U.S.?

Yes — Dwellin Rewards is available to homeowners in all 50 states. We use publicly available data tied to your zip code to personalize maintenance costs and recommendations for your region.

Is Dwellin Rewards free?

Yes — the core Dwellin Rewards app is free. You get your maintenance calendar, home inventory, document storage, and basic rewards earning at no cost.

For members who want faster earning, direct reimbursements on major home services, and premium support, Dwellin Prime Rewards is available for $99/year.

What happened to the Dwellin app I already had?

Dwellin is now Dwellin Rewards — everything you already built is still here. Your home inventory, uploaded receipts, appliance manuals, and care calendar all moved with you. Nothing was lost.

The rebrand adds a rewards layer on top of everything you already loved: every task you complete, receipt you upload, and appliance you add now earns you points redeemable for real value.

Does Dwellin help with sustainability?

Yes. Our mission is grounded in sustainability — we believe Net Zero begins at home. Dwellin helps you take better care of your home more efficiently, which reduces energy costs and carbon emissions. Our goal is to help 10 million homes reduce costs and emissions by 2030.

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APP FEATURES

Is the care calendar personalized to my home?

Absolutely. Right when you set up Dwellin, we ask a few simple questions about you and your home, then build a personalized annual calendar for taking care of it. You can customize it and add your own tasks anytime.

How does Dwellin know what it will cost to take care of my home?

Most apps guess from public averages. Dwellin doesn't guess — we know.

We start with publicly available data for your zip code, then layer on something much deeper: millions of data points collected across properties like yours. That includes how specific appliances, materials, and home systems actually perform over time; utility and power records from millions of homes; insurance costs across multiple carriers; real service invoices showing what repairs and care tasks actually cost in your area; and track records on which contractors and service providers do the best work on which types of jobs.

When you combine all of that, you get cost estimates that are grounded in what homes like yours, in neighborhoods like yours, with systems like yours, actually spend — not what a national average suggests. That's what makes Dwellin's guidance uniquely accurate.

What is the home inventory feature?

Inventory is your digital record of everything important in your home — appliances, electronics, mechanical systems, tools, art, collectibles, and more. It's useful for:


  • Insurance documentation in case of loss or damage

  • Tracking warranty and service history

  • Earning points every time you add or update an item

  • Exporting a full list for insurance purposes (included with Dwellin Prime Rewards)

How do I earn rewards points?

You earn points for actions you take inside the app:


  • Adding an appliance or home system (e.g., HVAC) — +200 pts

  • Uploading a home service receipt — +150 pts

  • Adding a major appliance — +100 pts

  • Completing routine maintenance tasks — 5–25 pts each
Points never expire. 1,000 points = $10 redeemable toward gift cards, home savings, and exclusive benefits.
Prime Rewards members earn 2× faster.

Can I upload receipts from maintenance I already paid for?

Yes — you can upload past receipts for work you've already had done and earn points retroactively. Dwellin accepts documents in multiple formats including PDFs, photos, and invoices. So dig out those old service receipts.

Can I add family members to my account?

Yes. We know taking care of a home is a team effort. You can add family members so everyone stays in sync on tasks, inventory, and what's coming up — all from the same home profile.

What is Dwellin Journeys?

Dwellin Journeys is a step-by-step guide that walks you through specific scenarios for taking care of your home — like getting ready for winter, recovering after a storm, or preparing your home to sell. It takes the guesswork out of what to do and when.

Can I add my service professionals' contact info?

Yes. You can save contact details for your plumber, HVAC tech, electrician, and any other service providers in your home's Info section so they're always at hand when you need them.

And if you want a second opinion on price, Dwellin can help you compare quotes from other qualified professionals in your area for the same job — so you always know you're getting a fair deal before any work begins.

How does Dwellin help me save money?

Most homeowners overpay — for service, for insurance, for utilities, and for repairs that could have been prevented. Dwellin closes that gap in several ways:


  • Smarter cost estimates : Because we have millions of data points on how homes like yours perform — including real service invoices, utility records, insurance premiums across multiple carriers, and appliance lifespan data — our cost estimates are precise and personalized. You'll know what to budget before anything breaks.

  • Catch problems early.Small issues are cheap. The same problem left unaddressed becomes expensive. Dwellin knows which care tasks have the biggest impact on preventing costly repairs for your specific home type and systems.

  • Better prices on service.When you need work done, Dwellin helps you compare quotes from qualified professionals in your area for the same job — so you're never overpaying for a job you could have gotten done for less.

  • Lower bills.We surface savings on what you already pay every month — electricity, gas, water, insurance, your mortgage. Because we have utility and insurance data across millions of properties, we can tell you when you're paying more than you should and point you toward a better rate.

  • Earn while you take care of your home.Points and Prime Rewards reimbursements mean the upkeep you were going to do anyway starts paying you back.

None of this is generic advice. It's built from what homes like yours, in areas like yours, with systems and appliances like yours, actually cost to run and maintain.

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DWELLIN PRIME REWARDS

What is Dwellin Prime Rewards?

Dwellin Prime Rewards is the premium membership tier, designed for homeowners who want to get the most out of their home. At $99/year,

Prime members receive:


  • Direct reimbursements ($75–$150) on major annual services like HVAC, roof inspection, and water heater flushing

  • 2× faster points earning on every action

  • Bonus points on all major home tasks

  • Priority support and expert advice

  • Insurance claim acceleration with one-click documentation sharing

  • 10-year comprehensive home maintenance record

  • Seasonal maintenance planning

  • Early access to new features

Most Prime members earn back their $99 membership cost within 2–3 completed major services — with potential annual reimbursements of $425+.

How much does Dwellin Prime Rewards cost?

Dwellin Prime Rewards is $99 per year. That works out to under $9/month — and most members earn that back with a single reimbursed service.

The free version of Dwellin Rewards remains free, always.

Does Dwellin Prime Rewards pay for itself?

Yes, for most members. A typical year with reimbursements looks like this:


  • HVAC service (annual) —$100 back

  • Roof inspection (annual) —$150 back

  • Water heater flush (annual) — $75 back

  • Plumbing check (bi-annual) — ~$50 back

That's $375 in reimbursements against a $99 membership — a net benefit of $276 before points are even counted.

How do reimbursements work?

Upload your receipt from a qualifying service — you can use any licensed contractor, or access our vetted partner network for expedited processing. Most reimbursements are processed within 3–5 business days. Partner network contractors process even faster.

Can I cancel my Prime Rewards membership?

Yes, anytime. You retain access through the end of your billing period. If you cancel an annual plan mid-year, we calculate a refund based on the remaining months — exact terms may vary depending on when you cancel. Contact support@dwellin.com with any questions.

Can I pause my Prime Rewards membership?

Pausing is not currently supported. If you need to make changes to your subscription, reach out to support@dwellin.com and we'll work with you on the best option.

Can I export my inventory list for insurance?

Yes — inventory export is a Dwellin Prime Rewards feature. You can generate a formatted inventory list and share it directly with your insurance provider. This is especially valuable for claims and for ensuring you're properly covered.

What is the 10-year home record?

Every service you log, receipt you upload, and appliance you add is automatically organized into a comprehensive home maintenance history. Over time this becomes a powerful asset — it proves your home was well maintained for insurance claims, home sales, or refinancing. Prime Rewards members get full 10-year record-keeping with insurance-ready export.

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Privacy & Security

Do you share my data?

Never. We do not sell any user data. We may use your information to personalize your app experience and surface relevant savings opportunities — but your data is yours, and it stays with you.

How is my personal information protected?

All data is encrypted in transit and at rest. You control what information is shared with insurers or other parties. For full details, see our Privacy Policy and Data Security pages.

Does Dwellin require me to connect a bank account?

No. Dwellin does not require you to link a bank account. Reimbursements are processed through our rewards system — no banking credentials needed.

Who can see my home data?

Only you — and anyone you explicitly invite to your home profile (such as a family member). Sharing with insurers or other parties is always opt-in and within your control. We never share your data with third parties without your consent.

How do I get in touch with support?

Email us anytime at support@dwellin.com. Prime Rewards members receive priority support with faster response times. We also welcome feature ideas and feedback — let us know what would make Dwellin more useful for your home.

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