Last Updated: February 8, 2024
Information we collect
We collect certain information from all visitors to our site, regardless of whether they sign up for an Dwellin user account or order one of our Services. Beyond this baseline level of collected information, we collect and store additional information from visitors who sign up for an Dwellin user account (“Users”). We also collect certain information about you from our Partners (“Partner-Provided Information”).
Information we collect from partners
The information that we collect from our Partners may include your first and last name, email address, your old and/or new postal address, your phone number, certain dates related to your relocation process (such as the date of your lease signing or closing), the status and/or details of the Service that you requested.
Information we collect from all visitors
We collect from all visitors certain information about the type of computer, operating system, and Internet browser that the visitor is using to access our site as well as the visitors’ IP address (or that of their Internet service provider). We also place a cookie in visitors’ browsers during their visit to the site in order to maintain their session during that visit, but this cookie disappears when the session ends or the browser is closed. We also store your engagement behavior, such as buttons or links you click on the Site or information you type or enter into forms on the Site.
Information we collect from users
The information that we collect from Users includes, at minimum, their email address and their password. In addition, if a User fills out any of the forms on the Site while they’re signed in to their account (or if a visitor to the site fills out any such forms and during that same session becomes a User), then we’ll link the information contained in such forms to the User’s account in our database. This information may include the User’s first and last name, their new and old home addresses, their home phone number, their mobile phone number, whether the User wants Dwellin to file, on behalf of the User, a change of address form with the United States Postal Service, whether the User is acting on his or her own behalf or on behalf of a household, when the change of address order should become effective, and for how long it should remain in force, any businesses, educational institutions, or other organizations (each, a “Business”) the User has selected to receive a change of address notification from Dwellin, etc. If a User orders a service that requires payment or identity verification, then we may require the User to input additional information. For example, this information may include a credit card number and credit card expiration date or, if the User selects to use a PayPal account, then we’ll collect the PayPal ID of such User. Please note that we will not store any of this information other than (i) the expiration date and the last four digits of the User’s credit card number and (ii) the User’s PayPal ID.
Information from multiple sources
Dwellin is committed to protecting the information of our Users, which is why we have chosen to protect all User information using Amazon’s Web Services cloud-based computing and data storage infrastructure. You may read more about how Amazon Web Services incorporates best practices regarding data security at this link: https://aws.amazon.com/security/
Communications and text messages
By providing your phone number to Dwellin, you agree that Dwellin may contact you by telephone, SMS, or MMS messages at that phone number, and you hereby consent to receiving such communications for transactional, operational, or informational purposes. You may unsubscribe from receiving text messages at any time.
Standard data and message rates may apply for SMS and MMS alerts, whether you send or receive such messages. You should consult with your wireless carrier for details.
This web site is not intended or designed to attract children under the age of 13. We do not knowingly collect personal information from or about any person under the age of 13. If you are under 13 years old and wish to ask a question or use this site in any way which requires you to submit your personal information, please get your parent or guardian to do so on your behalf.
Google Analytics is a web analysis service provided by Google Inc. (“Google”). Google utilizes the data collected to track and examine the use of this Site, to prepare reports on its activities and share them with other Google services. Google may use the data collected to contextualize and personalize the ads of its own advertising network.
We utilize several Google Analytics Advertising Features, including:
These features are used to understand how our advertising performs and to improve our marketing efforts and the Site. For example, we use Google Remarketing and/or DoubleClick to advertise the Services. Third-party vendors, including Google, show our ads on sites across the Internet. We and third-party vendors, including Google, use first-party Google Analytics cookies and third-party DoubleClick cookies together to serve advertisements to you based on your past visits to the Site.
For more information on how Google Analytics collects and processes data, please see https://www.google.com/intl/en/policies/technologies/ads/.
You can opt out of these features by
Any questions about the information we collect or share may be emailed to support@Dwellin.ai.
Copyright and Trademark Policy
Dwellin expects users of the Dwellin Platform to respect the intellectual property rights of others. Users who have uploaded content have represented and warranted that they have the rights to permit Dwellin to use it on the Dwellin Platform.
If you infringe copyrights or other intellectual property rights of others, your Content may be removed or suspended in whole or part. It is our policy, in appropriate circumstances and our discretion, to disable and/or terminate accounts of users who repeatedly infringe or are charged repeatedly with infringing the copyrights or other intellectual property rights of others.
If you believe in good faith that materials hosted by Dwellin infringe your copyright or trademark rights, you (or your agent) may send us a notice requesting that the material be removed, or access to it blocked. The notice must include the following information: (a) a physical or electronic signature of a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed; (b) identification of the copyrighted work or trademark claimed to have been infringed (or if multiple copyrighted works or trademarks located on the Dwellin Platform are covered by a single notification, a representative list of such works); (c) identification of the material that is claimed to be infringing or the subject of infringing activity, and information reasonably sufficient to allow Dwellin to locate the material on the Dwellin Platform; (d) information reasonably sufficient to permit Dwellin to contact the complaining party, such as the name, address, telephone number, and email address (if available) of the complaining party; (e) a statement that the complaining party has a good faith belief that use of the material in the manner complained of is not authorized by the copyright or trademark owner, its agent, or the law; and (f) a statement that the information in the notification is accurate and, under penalty of perjury, that the complaining party is authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.
Please be advised that Dwellin will not respond to complaints that do not meet these requirements. These requirements are guided by the Digital Millennium Copyright Act (the “DMCA”). If Dwellin determines that the materials alleged to infringe your copyright or trademark rights do not require removal, Dwellin will remove those materials only pursuant to a court order declaring the content or use of the materials unlawful.
If you believe in good faith that a notice of copyright infringement has been wrongly filed against you, the DMCA permits you to send us a counter-notice. Counter-notices must include the following information: (a) your name, address, and telephone number; (b) identification of the material that has been removed or to which access has been disabled, and the location at which the material appeared before it was removed or access to it was disabled; (c) a statement under penalty of perjury that you have a good faith belief that the content was removed or disabled as a result of a mistake or misidentification of the material to be removed or disabled; (d) a statement that you consent to the jurisdiction of Federal District Court for the judicial district in which your address is located, or if your address is outside of the United States, for any judicial district in which Dwellin services may be found, and that you will accept service of process from the person who provided the original complaint; and (e) a physical or electronic signature (for example, typing your full name).
Notices and counter-notices with respect to claims of copyright infringement on the Dwellin Platform must meet the then-current statutory requirements imposed by the DMCA (see http://www.loc.gov/copyright for details) and should be sent to the agent identified below. We suggest that you consult your legal advisor before filing a notice or counter-notice. Also, be aware that there can be penalties for false claims under the DMCA.
Agent to Receive Notices of Claimed Infringement